Within the Business Bar, Kent-based businesses spanning finance, recruitment, law, marketing and more come together to grow and adapt. Member Gary Linin, director of New World Netcom, talks about how IP telephony is the inevitable trend…
In 2020, the global pandemic forced businesses to adopt new ways of working and challenged us to reimagine the workplace in the future. Remote working is no longer a temporary solution, and a hybrid way of working is now here to stay.
A large part of that hybrid working will include businesses moving over to an IP telephony solution, with BT’s decision to switch off the traditional network in 2025 ensuring that process continues to gather speed.
This all means that the future of IP telephony is looking bright, as more and more businesses and individuals are making the switch from traditional telephone systems to internet-based ones.
IP telephony, also known as VoIP (Voice over Internet Protocol), is a technology that allows for voice and video communication over the internet, rather than through traditional telephone networks.
One of the main advantages of IP telephony is cost savings. Traditional telephone systems require expensive hardware and maintenance, while IP telephony can be run on a simple software system and easily integrated with other communication tools, such as instant messaging and video conferencing. This can lead to significant cost savings for businesses, especially for those with multiple locations or a large number of employees.
Another advantage of IP telephony is flexibility. With traditional telephone systems, it can be difficult and expensive to add new lines or move employees to different locations. With IP telephony, adding new lines or moving employees is as simple as updating the software and reconfiguring the network. This makes it easy for businesses to adapt to changing needs and stay competitive in today’s fast-paced business environment.
IP telephony also offers a wide range of advanced features, such as call forwarding, voicemail and call recording. These features can be easily integrated into existing communication systems, allowing businesses to streamline their operations and improve productivity.
Additionally, IP telephony allows for remote working, which has become increasingly popular since the pandemic struck. With IP telephony, employees can work from anywhere with an internet connection, improving work-life balance and increasing the potential talent pool for businesses.
IP telephony also gives businesses the ability to integrate with other software and services that they already have in place. For example, businesses can integrate their IP telephony system with their customer relationship management (CRM) system, allowing them to track customer interactions and improve customer service. What’s more, businesses can integrate their IP telephony system with their accounting software, allowing them to track and bill for phone calls.
Implementing a cloud-based system isn’t a lengthy process and it needn’t be costly. Benefits include reducing IT spend, unifying disconnected systems in the cloud, relieving the maintenance burden on your team, improving security, and quick set up on devices.
In conclusion, IP telephony is a powerful tool that can help businesses of all sizes to save money, improve productivity and enhance customer service. With the fast-paced business environment, IP telephony is no longer a luxury but a necessity for companies. As the technology continues to evolve, we can expect to see even more sophisticated and innovative uses of IP telephony in businesses. With IP telephony, businesses can stay competitive and be more productive in today’s digital age.
If you believe that your business could benefit from all of the advantages listed above, then get in touch with New World Netcom to discuss upgrading your communications.